Infinite hiring Tech Support Professionals

Infinite Computer Solutions (India) Limited is a global service provider of Infrastructure Management, Intellectual Property (IP) leveraged solutions and IT services, with focus on Telecom, Media, Manufacturing, Energy and Healthcare Industry. Our services span from Application Management Outsourcing, Packaged Application Services, Independent Validation & Verification, Product Development & Support to higher value-added offerings, including Managed Platform and Product Engineering Services. At Infinite, we offer a workplace which is vibrant and challenging, an environment that fosters innovation & growth.

Qualifications: Bachelors Degree / Diploma Engg. Those with a diploma in computers from reputed training institutes will be preferred

Tech Support Specialist (Job code: L2_ICSBLR 0410)

â–  At least 6 months experience in desktop/laptop tech support
â–  Experience in international call centre preferred
â–  Should possess excellent trouble shooting skills

Tech Support Specialist (Job code: L3_ICSBLR 0410)

â–  At least 3+ years experience in desktop tech support
â–  Experience of SME will bean added advantage
â–  Should be able to handle multiple tech sessions simultaneously
â–  Excellent communications & trouble shooting skills

QA Specialist – Process (Job code: QA_ICSBLR 0410)

â–  At least 3 years experience as QA for desktop process
â–  Responsible for team performance improvement
â–  High focus on metrics driven improvements in the team

Team Lead- Process (Job code: TL_ICSBLR 0410)

â–  At least 4+ years experience in desktop tech support process
â–  Should have handled team of 10+ in desktop process
â–  Should possess excellent team management skills
â–  Good technical skills in desktop trouble shooting

AM – Tech Operations (Job code: AM_ICSBLR 0410)

â–  3-8 years of experience in call centre industry (International Voice based Technical Program preferred) with at least one year in the AM/Managerial role
â–  Budget development and oversight experience with an eye for detail
â–  Demonstrated commitment to high professional ethical standards Demonstrated leadership and vision in managing major projects or initiatives
â–  Excellent people manager, open to direction and collaborative work style
â–  Basic knowledge of computers, operating systems and computer hardware
â–  Excellent communications and strong analytical skills

Sales Trainers (Job code: SA_ICSBLR 0410)

â–  Sales trainer for training new batches as well as existing sales team
â–  1 – 5 years of experience in sales training
â–  Ability to identify and continuously improvise training modules
â–  Should possess excellent sales skills
â–  A good presenter with excellent communications skills
â–  Process Trainer on a sales process from an international BPO, for at least 2 years is desirable

Work Location: Bengaluru

Candidates should be willing to work in shifts. Send your resume with complete details mentioning the position and the job code applied for, at hotjobs@infinite.com

Please do not apply if you have been interviewed in the last six months. Infinite does not charge any fee at any stage of the recruitment process. Infinite has not authorized any agency/partner to collect any fee

Website: www.infinite.com

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