HSBC recruiting for Customer Service and IT Operations

By | September 2, 2010

We invite you to an exciting career in providing ITeS solutions for one of the world’s largest Banking and Financial Services organisations.


Global Service Delivery, a part of HSBC Technology and Services, plays a critical role in ensuring customer satisfaction, by anticipating and understanding the needs of the customer and offering prompt and responsive services, which enables the HSBC Group to build profitable long-term partnerships with its customers.

We are looking for talented individuals to support our operations at the Group Service Centre in Hyderabad, across different lines of business.

Customer Service Executive

Job Description: Handle inbound and outbound calls to resolve overseas customer queries, and electronically process data and respond to customer queries pertaining to banking transactions, across the globe.

Skills/Experience: Graduates in the age group of 18 to 50 • Ability to interpret and handle complex numerical data • Excellent interpersonal and negotiating skills • Excellent communication skills in English • Good keyboard skills • Flexibility to work in shifts

Analyst – IT Operations

Job Description: Provide remote support to its global business, across the following areas: • IT Service Desk • Information Security/Access Management • Windows/Unix/Linux Server Operations and Administration • Network Engineering on VPN/Bluecoat/QIP/DNS/DHCP/ Infoblox • Network Security on Nokia and Checkpoint firewalls

Skills/Experience: Graduates in IT disciplines with industry-relevant training/certification in the following fields: Basic knowledge of Networking Concepts, Operating Systems, Hardware and Standard Desktop Software; MCSE, CCNA, CCNP; SCSA/RHCE

UAT Test Analyst

Job Description: Analyse functional requirement documents and create test cases.

Skills/Experience: BCA/MCA or equivalent with 6-12 months of software testing experience

Customer Service Executive – French Operations

Job Description: Support our French operations, by handling General Processing activities in the areas of Payments and Purchasing; handle customer queries and information requests, which will require correspondence in French.

Skills/Experience: Proficiency in reading, writing and speaking French

Walk in for an interview at HSBC Hyderabad Hexagon, Plot No. 3&4, Hitec City Layout, Madhapur, Hyderabad – 08, between 10 am and 4 pm on September 4 and 5, 2010.

Candidates unable to appear for the interview can meet our HR team from Monday to Friday, between 10 am and 4 pm, till September 30, 2010.

What you’ll need to carry: • A copy of your updated resume • 2 passport size photographs • Photocopies of educational certificates • Pay slip (original and photocopies for the last 2 months) • Photo-identity proof

Visit www.hsbcglobalresourcing.com for more information, or contact Geeta/Ramya on 99899 26945 between 10 am and 4 pm, Monday to Friday.



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